Frequently Asked Questions
Q: What is 3Daholic?
A: 3Daholic was established in March 2014. We are eager to discover and promote the applications of 3D printing and Laser cutting. Through our interactive internet platform, everyone can easily become their own product designer. We wish to bring our customers a different purchasing experience through our creative concepts.
Q: What is 3D Printing？
A: 3D Printing is a new and innovative technology. Through the additive process in which successive layers of material are laid down under computer control.
Q: What payment method do you accept？
A: We accept two payment method:
Account name: 3Daholic
Bank: HSBC
Then send the receipt to [email protected] and quote your order number for confirmation.
Q: Do you charge and shipping fee for delivery within Hong Kong?
A: Yes. We charge $15 shipping fee for orders below $500 and free of charge for orders above $500.
Q: How long is the delivery time?
A: As most of our products are made to order and different products undergo different production process, the delivery time will be within 3-5 business days for Custom Cube and 15 business days for Custom Jewel. For more information, please refer to Shipping Policy Page.
Q: What is your Privacy Policy?
A: Please click here to our Privacy Policy page for more information.
Q: Can I change or cancel my order once it has been submitted?
A: We process accepted orders very promptly and are unable to change or cancel an order once you have received an order confirmation. Before placing your order, please make sure that you have included everything you need as it's very difficult for us to make any changes (including altering the delivery address) once the order has been received by our system.
Q: What is your Return Policy?
A: We hope that you are fully satisfied with our products. However, as we 3D-print/laser cut your designs to order, we are different from most of the online stores and we do not accept returns excepts in certain cases, such as production errors and incorrect measurements. Please click here to our Return Policy page for more information.
Q: Do you have any shops?
A: We have our factory for manufacturing and production. While we have the following point of sale in different shopping mall in Hong Kong, we are working hard to design more products and make our online store better.
- MegaBox - HKID gallery
Unit 6, Level 8, MegaBox, Enterprise Square Five, 38 Wang Chiu Road, Kowloon Bay, Kowloon, H.K.
香港 九龍 九龍灣 宏照道 38 號 MegaBox 8樓 6號鋪
Business Hours: 11:00 - 21:00 Daily.
- The ONE - HKID gallery
Level 7, The One, 100 Nathan Road, Tsim Sha Tsui, Kowloon, H.K.
香港 九龍 尖沙咀 彌敦道 100 號 The ONE 7樓 大堂
Business Hours: 11:30 - 21:30 Daily.
- Tai Po Mega Mall - HKID gallery
OS-8, Level 2, Phase A, Tai Po Mega Mall, Tai Po, N.T., H.K.
香港 新界 大埔 大埔超級城 A區 2樓 OS-8號鋪
Business Hours: 11:00 - 21:00 Daily.
- Amoy Plaza - HKID gallery
Licensed Area B, Level 2, Phase I, Amoy Plaza, Kowloon Bay, Kowloon, H.K.
香港 九龍 九龍灣 淘大廣場 1期 2樓 大堂 B 鋪
Business Hours: 11:00 - 21:00 Daily.
- D Park (Discovery Park) - HKID gallery
Exhibition Area C, 2/F , Discovery Park, Tsuen Wan, N.T., H.K.
香港 新界 荃灣 青山公路 398號 愉景新城 2樓 大堂 C鋪
Business Hours: 11:00 - 21:00 Daily.
- Olympian City 2 - HKID gallery
Shop Area F, UG/F, Olympian City 2, Tai Kok Tsui, Kowloon, H.K.
香港 九龍 大角咀 奧海城 2 期 UG 樓 Area F 鋪
Business Hours: 11:00 - 21:00 Daily.
- APM - HKID gallery
Kiosk 6/F, APM, Kwun Tong, Kowloon, H.K.
香港 九龍 觀塘道418號 APM 6樓 大堂
Business Hours: 11:00 - 21:00 Daily.
- DOMAIN 大本型 - HKID gallery
Shop 231, Level 2, DOMAIN, 38 Ko Chiu Road, Yau Tong, Kowloon, H.K.
香港 九龍 油塘 高照道 38號 大本型商場 2樓 231號鋪
Business Hours: 11:00 - 21:00 Daily.
Q: What is your opening hours?
A: Our opening hours is Monday to Friday, from 9 a.m. to 6 p.m.. Should you have any queries, please email us to [email protected]. We will get to you very soon.
A: 3Daholic was established in March 2014. We are eager to discover and promote the applications of 3D printing and Laser cutting. Through our interactive internet platform, everyone can easily become their own product designer. We wish to bring our customers a different purchasing experience through our creative concepts.
Q: What is 3D Printing？
A: 3D Printing is a new and innovative technology. Through the additive process in which successive layers of material are laid down under computer control.
Q: What payment method do you accept？
A: We accept two payment method:
- PayPal. It accepts VISA, MasterCard, Discover Network & American Express. please make sure that you have your correct shipping address registered with your PayPal account!
- lMoney transfer via bank. Please transfer amount to
Account name: 3Daholic
Bank: HSBC
Then send the receipt to [email protected] and quote your order number for confirmation.
Q: Do you charge and shipping fee for delivery within Hong Kong?
A: Yes. We charge $15 shipping fee for orders below $500 and free of charge for orders above $500.
Q: How long is the delivery time?
A: As most of our products are made to order and different products undergo different production process, the delivery time will be within 3-5 business days for Custom Cube and 15 business days for Custom Jewel. For more information, please refer to Shipping Policy Page.
Q: What is your Privacy Policy?
A: Please click here to our Privacy Policy page for more information.
Q: Can I change or cancel my order once it has been submitted?
A: We process accepted orders very promptly and are unable to change or cancel an order once you have received an order confirmation. Before placing your order, please make sure that you have included everything you need as it's very difficult for us to make any changes (including altering the delivery address) once the order has been received by our system.
Q: What is your Return Policy?
A: We hope that you are fully satisfied with our products. However, as we 3D-print/laser cut your designs to order, we are different from most of the online stores and we do not accept returns excepts in certain cases, such as production errors and incorrect measurements. Please click here to our Return Policy page for more information.
Q: Do you have any shops?
A: We have our factory for manufacturing and production. While we have the following point of sale in different shopping mall in Hong Kong, we are working hard to design more products and make our online store better.
- MegaBox - HKID gallery
Unit 6, Level 8, MegaBox, Enterprise Square Five, 38 Wang Chiu Road, Kowloon Bay, Kowloon, H.K.
香港 九龍 九龍灣 宏照道 38 號 MegaBox 8樓 6號鋪
Business Hours: 11:00 - 21:00 Daily.
- The ONE - HKID gallery
Level 7, The One, 100 Nathan Road, Tsim Sha Tsui, Kowloon, H.K.
香港 九龍 尖沙咀 彌敦道 100 號 The ONE 7樓 大堂
Business Hours: 11:30 - 21:30 Daily.
- Tai Po Mega Mall - HKID gallery
OS-8, Level 2, Phase A, Tai Po Mega Mall, Tai Po, N.T., H.K.
香港 新界 大埔 大埔超級城 A區 2樓 OS-8號鋪
Business Hours: 11:00 - 21:00 Daily.
- Amoy Plaza - HKID gallery
Licensed Area B, Level 2, Phase I, Amoy Plaza, Kowloon Bay, Kowloon, H.K.
香港 九龍 九龍灣 淘大廣場 1期 2樓 大堂 B 鋪
Business Hours: 11:00 - 21:00 Daily.
- D Park (Discovery Park) - HKID gallery
Exhibition Area C, 2/F , Discovery Park, Tsuen Wan, N.T., H.K.
香港 新界 荃灣 青山公路 398號 愉景新城 2樓 大堂 C鋪
Business Hours: 11:00 - 21:00 Daily.
- Olympian City 2 - HKID gallery
Shop Area F, UG/F, Olympian City 2, Tai Kok Tsui, Kowloon, H.K.
香港 九龍 大角咀 奧海城 2 期 UG 樓 Area F 鋪
Business Hours: 11:00 - 21:00 Daily.
- APM - HKID gallery
Kiosk 6/F, APM, Kwun Tong, Kowloon, H.K.
香港 九龍 觀塘道418號 APM 6樓 大堂
Business Hours: 11:00 - 21:00 Daily.
- DOMAIN 大本型 - HKID gallery
Shop 231, Level 2, DOMAIN, 38 Ko Chiu Road, Yau Tong, Kowloon, H.K.
香港 九龍 油塘 高照道 38號 大本型商場 2樓 231號鋪
Business Hours: 11:00 - 21:00 Daily.
Q: What is your opening hours?
A: Our opening hours is Monday to Friday, from 9 a.m. to 6 p.m.. Should you have any queries, please email us to [email protected]. We will get to you very soon.